DonateZap is an iPad app that transforms Apple devices into secure donation kiosks for nonprofits. It accepts tap-to-pay donations via credit cards, Apple Pay, and Google Pay with no commission fees beyond payment processing.

DonateZap has no monthly fees, no setup fees, and no subscription costs. The only charges are a 1% platform fee per transaction plus Stripe's payment processing fee (2.2% + $0.30 for registered nonprofits, 2.9% + $0.30 for standard organizations).

How much does it cost?

DonateZap has a simple pricing model: We charge a 1.0% platform fee, plus Stripe's standard processing fees (2.9% + 30¢ per transaction in USD, or 2.2% + 30¢ for nonprofits). Donors have the option to cover all fees, which most choose to do. All fees are clearly displayed during the donation process.

How do payments get processed?

DonateZap uses Stripe, a PCI Level 1 certified payment processor, to securely handle all transactions. Your organization will need to connect a Stripe account during setup. Donations are processed directly to your Stripe account and then transferred to your bank account on a schedule you choose.

What devices are supported?

DonateZap is currently available for iPad and iPhone (iOS 14 and above). The interface is optimized for both tablet kiosk mode and handheld use by volunteers.

Can I customize the donation screen?

Yes! You can fully brand your donation screen with your organization's logo, color theme, custom donation amounts, descriptions, and personalized thank-you messages.

Is my donors' payment information secure?

Absolutely. DonateZap never stores credit card information on our servers or your device. All payment data is securely encrypted and transmitted directly to Stripe using end-to-end encryption. We maintain PCI DSS compliance and use industry-leading security practices.

How quickly will my organization receive funds?

Funds are available in your Stripe account immediately after donation. Standard Stripe payout timing is 2 business days for US accounts, but this can vary based on your location and account settings. You can adjust your payout schedule in your Stripe dashboard.

What payment methods do you accept?

DonateZap supports all major credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay for contactless payments. The app guides donors through their preferred payment method seamlessly.

Can donors get receipts for their donations?

Yes! DonateZap automatically generates and emails digital receipts to donors who provide their email address. Receipts include all the information needed for tax purposes, including your organization's name and the donation amount and date.

DonateZap Refund Policy

Last Updated: February 2, 2026

Donation Refunds

One-Time Donations

DonateZap processes donations on behalf of nonprofit organizations. Refund requests can be facilitated under the following conditions:

Refund requests must be submitted within 30 days of the donation date
The nonprofit organization must approve the refund request
The original payment method must still be valid

Note: Processing fees (Stripe fees and DonateZap platform fees) may not be refundable.

Recurring Donations

Donors can cancel recurring donations at any time through their donor profile or by contacting the nonprofit organization directly.

Cancellation takes effect immediately
No further donations will be charged
Donations already processed will not be refunded automatically
Confirmation email will be sent upon cancellation

Recurring Donation Notice Periods

Monthly donations: Cancel at least 3 business days before next scheduled donation
Quarterly donations: Cancel at least 5 business days before next scheduled donation
Annual donations: Cancel at least 7 business days before renewal date

For Nonprofit Organizations

As a nonprofit using DonateZap, you can process refunds through your dashboard:

Refund Processing: Issue refunds up to 90 days after a donation is made
Partial Refunds: You may issue partial refunds if appropriate
Fee Handling: Stripe processing fees may not be returned; platform fee will be refunded proportionally

DonateZap Subscription Cancellations

Organizations can cancel their subscription at any time:

Monthly subscriptions remain active until the end of current billing period
Annual subscriptions remain active until the end of the annual term
No prorated refunds for unused portions of subscription periods
Data maintained for 30 days after subscription cancellation

Disputed Charges

Chargebacks and Disputes

If a donor disputes a charge with their bank or credit card company:

We will notify the nonprofit organization immediately
Provide documentation to help respond to the dispute
Facilitate communication between the donor and organization when possible

Stripe charges a $15 dispute fee for each chargeback, regardless of the outcome.

Contact Us

If you have questions about refunds or need assistance:

Email: info@donatezap.com
Phone: +1 (713) 325-1368
Response Time: 1-2 business days

Refund & Cancellation Policy